FAQs
Find quick answers to common questions about our products, orders, shipping, and daily use.
If you don’t see what you’re looking for, feel free to reach out — we’re always happy to help.
General Order FAQs
Can I change or cancel my order?
We cannot guarantee that we will be able to cancel or edit orders after they are placed. Once an order has been placed, we send it to our warehouse immediately. If you have any changes you would like to make to your order, we have a short window of time to process these changes.
Please reach out immediately so our team can try to accommodate these changes or assist with setting up an appropriate return or exchange if we can’t catch it before it ships.
Please note we cannot make modifications that would alter the payment amount on your order. We also cannot make changes to billing addresses. Please feel free to Contact Us.
When will my order ship?
Orders for in-stock items will be fulfilled on average within 1-3 business days.
Once your order ships, you will receive an email with a link to view your tracking information.
Orders ship in full at the date that all items are available. If one or more items on your order is on preorder or backorder, you can expect the full order to ship together when all items become available.
If an item is on preorder or backorder, you will find an expected shipping date above the Add to Cart button for that item.
You will also find the estimated shipping date in your order confirmation email. This date is our best estimate of when we will receive this item at our warehouse and may be subject to change due to unforeseen delays, but we will always provide the most accurate estimate on our product pages.
How can I track my order?
Once your order ships, you’ll receive an email with tracking details.
If you’re unable to locate your tracking information, please reach out to us with your order number or the email used at checkout, and we’ll be happy to help.
How much is shipping?
Shipping costs are calculated at checkout based on your order and delivery location.
We offer free standard shipping on orders over $50.
Do you offer discounts?
Join our email list to get exclusive first-order offers, notice of our promotions, and early access to new products and limited releases!
My order arrived with damage, how do I get a replacement?
If your package was delivered damaged, please contact our customer service team via email at vitasunic@gmail.com. Be sure to include clear photos of the damage so we can assist you more efficiently and expedite a replacement. Or Contact Us.
Do you charge sales tax?
We collect sales tax in compliance with local, state and country tax laws. All tax is calculated based on the shipping address of an order.
For international orders, VAT/duties will vary depending on the country.
If you have any questions about the tax you were charged, please don't hesitate to contact us, and we'll be happy to provide clarification.
Do you have a Price Match Policy?
Vitasunic offers a price match guarantee for orders placed within 45 days prior to a current sale. If your purchase falls within this time frame, please verify on the product page that the promotion is more favorable than the price you originally paid. If so, we will gladly assist you with the price match.
For assistance, please contact us by email and please include your order number. We will be happy to facilitate the price match with our ongoing sale.
Additionally, if you purchased an item from our website and subsequently find it at a reduced price due to a promotion, we encourage you to reach out to our team for a review of your request.
What payment methods do you accept?
All purchases, including preorders and backorders, are charged at the time the order is placed, not when it ships.
To ensure the security of your data and privacy, we do not store your complete credit card information once the order has been placed.This also means that because your order is paid for and authorized by your financial institution at the time of purchase, edits to billing information, including payment method and billing addresses cannot be changed.
If your order was placed and authorized with the incorrect billing address, your financial institution has already allowed the payment as a characteristic charge.
We operate on the publicly traded platform Shopify. Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. It has the highest standards in the world for payment processing. We also provide additional security through SSL encryption.
What if my package is delayed or lost?
If your tracking information hasn’t updated or your package appears delayed, please contact us and we’ll be happy to look into it with the carrier.
Product & Usage FAQs
What’s the difference between your flavored drink mixes and electrolyte drink mixes?
Our electrolyte drink mixes are formulated for daily hydration and light activity. Each serving provides 180 mg sodium along with a blend of vitamins, electrolytes, and minerals to support overall fluid balance throughout the day.
The flavored drink mixes are designed to make water more enjoyable, containing 100% Vitamin C for a refreshing taste while complementing daily hydration.
Which product is best for everyday hydration?
Both options are suitable for everyday use. Flavored mixes are perfect if you want a light, tasty way to drink more water, while electrolyte mixes offer additional electrolytes and minerals for those looking to support hydration during light exercise or more active routines.
How much electrolytes are in each serving?
Each serving of the electrolyte drink mix contains:
- 180 mg sodium
- 130 mg potassium
- 10 mg magnesium
- 20 mg calcium
The flavored drink mixes contain approximately 40 mg sodium per serving, providing a lighter option for regular hydration without extra minerals.
Why are electrolytes included at this level?
The electrolyte content is carefully balanced to support hydration throughout the day without overwhelming taste or texture. This level is suitable for a variety of activities, from daily routines to indoor workouts or outdoor movement, providing the body with essential electrolytes in a moderate, manageable amount.
Can these drinks be consumed daily?
Yes. Both electrolyte and flavored drink mixes are designed for daily consumption. They integrate easily into a regular hydration routine, making it simple to enjoy water with flavor or light electrolytes consistently throughout the day.
How should the drink mixes be prepared?
Each serving can be mixed with cold or hot water, or beverages such as coconut water for additional flavor. Users can adjust the water amount to achieve their preferred taste and concentration, making it versatile for different preferences and occasions.
Are these products intended for sports or daily hydration?
These drink mixes are suitable for both purposes. The electrolyte mixes are ideal when additional minerals and sodium are desired, while the flavored mixes provide a lighter hydration option. The choice depends on individual hydration needs and daily activity levels.
How is this different from drinking plain water?
While water is essential for hydration, these mixes provide enhanced flavor and balanced electrolytes, making it easier and more enjoyable to maintain consistent hydration throughout the day.
What are electrolytes and why are they included?
Electrolytes are minerals such as sodium, potassium, magnesium, and calcium that help maintain the body’s fluid balance. Including electrolytes in our drink mixes helps support consistent hydration throughout the day, especially during light activity or when water alone may not be enough to meet your hydration needs.
Can I mix your drinks with other beverages?
Yes. Our drink mixes can be combined with water, coconut water, or other beverages depending on your taste preferences. This flexibility allows you to enjoy a customized flavor experience while still benefiting from the added electrolytes and vitamins in each serving.
Ingredients & Nutrition FAQs
What ingredients are in the electrolyte drink mixes?
Our electrolyte drink mixes contain: Erythritol, Citric Acid, Salt, Potassium Citrate, Silicon Dioxide, Calcium Citrate, Vitamin C (Ascorbic Acid), Steviol Glycosides (Stevia Extract), Sodium Citrate, Magnesium Oxide, Taurine, Zinc Gluconate, Vitamin B5, Vitamin B6, and natural and artificial flavors. This blend provides a balance of electrolytes and vitamins for daily hydration.
What ingredients are in the flavored drink mixes?
The flavored drink mixes include: Erythritol, Citric Acid, fruit powders corresponding to each flavor (e.g., Pomegranate), Sodium Carboxymethyl Cellulose, Silicon Dioxide, Vitamin C, Steviol Glycosides (Stevia Extract), Salt, Sodium Citrate, DL-Malic Acid, Beet Red (Color), and natural and artificial flavors. They are designed to enhance the taste of water while providing light hydration.
Do your products contain sugar?
Our electrolyte mixes contain 0g total sugars per serving, while the flavored mixes contain approximately 1g total sugars per serving, making both options low in sugar and suitable for daily hydration.
How much sodium is in each product?
Electrolyte mixes: 180 mg sodium per serving
Flavored mixes: approximately 40 mg sodium per serving
This moderate amount supports hydration without overwhelming flavor or taste.
What vitamins are included?
Both products include Vitamin C (90 mg per serving). The electrolyte mixes also contain Vitamin B5 (Pantothenic Acid 1.1 mg), Vitamin B6 (0.10 mg), and Zinc (0.7 mg), offering a blend of nutrients to complement daily hydration.
How much electrolytes are included in the electrolyte mixes?
Each serving provides:
- Sodium: 180 mg
- Potassium: 130 mg
- Calcium: 20 mg
- Magnesium: 10 mg
These electrolytes help support consistent hydration throughout the day.
Are there artificial flavors or colors?
Yes, both drink mixes contain natural and artificial flavors. Flavored drink mixes may also include coloring agents like Beet Red to reflect the fruit flavors. All ingredients are carefully selected for taste and consistency.
Are the sweeteners natural or artificial?
We use Steviol Glycosides (Stevia Extract) as a natural, zero-calorie sweetener, combined with Erythritol, a sugar alcohol, to provide a pleasant sweetness without adding sugar.
Are these products suitable for specific diets?
Both the electrolyte and flavored drink mixes are low in sugar and calories, making them suitable for a variety of dietary preferences, including low-sugar, calorie-conscious, or general wellness-focused diets.
How do the ingredients support hydration?
The combination of electrolytes (sodium, potassium, calcium, magnesium) and vitamins in the electrolyte mixes helps maintain a balanced fluid environment in the body, while the flavored drink mixes provide taste and vitamin C to encourage regular water intake. Both types make hydration more enjoyable throughout the day.